Your questions, answered.

Cannalytics is a telehealth-based medicinal cannabis clinic offering safe, professional consultations for patients across New Zealand.

Simply choose a time through our online booking page. Your appointment confirmation and telehealth link will be emailed immediately.

No — anyone in New Zealand can book a consultation without a GP referral.

Initial Consultation (10-minute video consultation): $89 Follow-up Consultation (8-minute phone consultation): $49

Prescriptions typically include multiple repeats where clinically appropriate. You will be advised during your consultation.

Yes. As with all medicinal cannabis clinics in NZ, follow-up consultations every 3 months are required to ensure clinical safety and appropriate ongoing prescribing.

Yes — you can transfer your care to Cannalytics at any time. Just book a telehealth consultation and provide your previous prescription or clinical notes.

Cannalytics supports patients managing chronic pain, anxiety, sleep issues, neurological conditions, inflammation, and general wellness concerns.

Your clinician will discuss product options with you, including oils, flower, and other regulated forms that meet the New Zealand Medicinal Cannabis Agency's standards.

Clinic Address: Corner Of Sunnybrae And Archers Road, Hillcrest, Auckland 0629 Clinic Contact Number: +64 22 034 0251 Email: Info@cannalytics.co.nz We prefer to be contacted via email and txt. Clinic Office Hours: Monday – Friday: 9:30am – 5:00pm Saturday & Sunday: Closed All times are New Zealand Time (NZST/NZDT). For consultations, appointments can be booked online anytime through our patient portal.

Consultation Bookings Cancellations made 24 hours or more before your appointment are eligible for a full refund. Cancellations made within 24 hours of your appointment, or missed appointments ("no shows"), are non-refundable, as your clinician's time has been allocated exclusively for you. Technical Issues If you experience a technical issue that prevents your telehealth consultation from taking place, please contact us. We will reschedule your appointment at no added cost. Clinical Outcomes Consultation fees cover the clinician's time and professional assessment. A refund cannot be issued if: You are deemed not clinically suitable for medicinal cannabis, or You choose not to proceed after the consultation. Product Refunds Cannalytics does not dispense products directly. Pharmacies may have their own refund or replacement policies. For all refund enquiries, please email us at: Info@cannalytics.co.nz

By booking a consultation with Cannalytics, you agree to the following terms: 1. Consultation & Clinical Assessment — All consultations are conducted by registered medical professionals. Prescribing decisions are made solely at the clinician's discretion based on clinical suitability and New Zealand regulations. A consultation fee applies regardless of prescription outcome. 2. Use of Telehealth — Patients are responsible for ensuring they have a stable internet connection and a private space for their consultation. Cannalytics is not responsible for delays due to user-side technical issues. 3. Payment — All consultation fees must be paid at the time of booking. Payments are processed via approved payment gateways integrated into our booking system. 4. Follow-Up Care — Patients receiving medicinal cannabis prescriptions agree to attend follow-up consultations every 3 months or as recommended by their clinician. 5. Patient Responsibility — Patients agree to: Provide accurate medical information; Follow prescribed treatment safely; Use medicinal cannabis only as directed; Not share prescribed products with others. 6. Privacy — Cannalytics follows all obligations under the Health Information Privacy Code 2020. Patient information will never be shared without consent, except where legally required. 7. Website & Booking Use — Cannalytics reserves the right to update pricing, consultation availability, and policies at any time. Using our services indicates acceptance of these terms.

Most medicinal cannabis prescribed in New Zealand contains THC, which can return a positive result on a roadside oral-fluid (saliva) drug test. CBD-isolate medicines that contain no THC will not be detected by roadside saliva screening. If you hold a valid prescription and have used your medicine exactly as directed by your clinician, the law provides a medical defence against an infringement notice. However, this defence does not apply at the roadside. If two roadside screening tests are positive, drivers are prohibited from driving for 12 hours, regardless of prescription status. If an infringement notice is later issued following laboratory confirmation, patients may apply for a medical defence through the New Zealand Police process: https://www.police.govt.nz/advice-services/infringement-services/medical-defence Our clinic will support patients wherever possible by providing prescription confirmation and relevant documentation required to assist in the medical defence process.